FAQ

1.Account login failed, appear “ unknown error”

2.Camera cannot connect after replacing the router password

3.Camera display offline after replace the Router

4.Camera reboot automatically from time to time

5.Can camera realize remote wireless connection

6.Can connect and view in LAN, but can not in WAN

7.Can not get real-time video

8.Can not receive alarming notification

9.Can SD card auto-record after inserted, record without internet

10.Can video in SD card be downloaded remotely

11.Cannot read SD card or check SD card’s memory size

12.Client falsh back

13.Forget the Camera Password

14.Forget Username and Password of the APP

15.How long does the SD cardd record

16.How to record sound to SD card

17.How to turn off camera indicator

18.How to turn off camera IR light

19.IP camera screen blurred , color cast

20.Lens screen blurred, the screen is not clear or color cast

21.One key wifi configuration Notice

22.Open Audio and Talk, noise appear

23.SD card recording time is inconsistent with the actual time

24.What is the wireless distance between Camera and Router

25.What languages does APP support

26.What should i do if the camera shown offline

27.How to download the recorded files from the SD card to a PC

28.How to lower the voice of the camera

29.Camera’s time displayed incorrectly

30.What should I do if I forget my password

31.How to upgrade the camera’s firmware

32.How to setup WiFi connection for the camera

33.How to record time to local disk via eye4 on compu

34.How to setup a static ip address and port for the

35.How to manually setup WiFi connection for the camera

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